Shipping policy
Thank you for shopping with Maren Rowe. This Shipping Policy explains how we process, fulfil, dispatch, ship, and deliver orders placed through our website.
Maren Rowe is operated by OB Solutions, a Dutch-registered company with Company Number 93279965.
Our goal is to provide a smooth and transparent shipping experience. Delivery estimates are provided in good faith but are not guaranteed.
1. Shipping Destinations
We currently ship to customers located in the United Kingdom.
If we expand our shipping destinations in the future, this policy will be updated accordingly.
2. Processing Time
Our standard processing time is:
1–2 business days, Monday to Friday
Processing time refers to the period between the placement of an order and the moment the order has been prepared and handed over for shipment.
Orders are not normally processed on weekends or public holidays.
During periods of unusually high order volume, processing times may be slightly longer.
3. Order Cut-Off Time
Our daily order cut-off time is:
11:00 PM GMT
Orders placed before the cut-off time will begin processing on the same business day whenever possible.
Orders placed after the cut-off time will begin processing on the next business day.
Our standard processing days are:
Monday to Friday
4. Transit Time
Our standard transit time is:
5–7 business days, Monday to Friday
Transit time refers to the period between the order being handed over to the shipping carrier and the parcel being delivered to the customer's address.
Actual transit times may vary due to carrier delays, local delivery conditions, public holidays, severe weather, high shipping volumes, or circumstances outside our reasonable control.
5. Total Estimated Delivery Time
Our total estimated delivery time is:
6–9 business days
This consists of:
Processing Time: 1–2 business days
Transit Time: 5–7 business days
Total Estimated Delivery Time: 6–9 business days
The total estimated delivery time is calculated from the time the order is placed and may be affected by the daily cut-off time, weekends, and public holidays.
For example, an order placed after the 11:00 PM GMT cut-off time will normally begin processing on the next business day.
Delivery estimates are not guaranteed delivery dates.
6. Shipping Costs
We offer:
Free Shipping on all orders
There are no standard shipping charges for deliveries to the United Kingdom unless otherwise stated during checkout.
7. Shipping Carrier
Final delivery for most orders within the United Kingdom may be completed using:
Royal Mail
Depending on operational requirements, destination, package size, carrier availability, or other logistics circumstances, we may use another reliable delivery carrier without prior notice.
8. Order Tracking
Tracking is available for shipped orders.
Once your order has been dispatched, you will receive tracking information, where available, through the email address used during checkout.
Please allow some time for tracking information to become active after shipment.
Tracking updates may not appear immediately after dispatch and may only become available once the parcel has been processed by the shipping carrier.
9. Delivery Delays
While we work to deliver orders within the estimated 6–9 business day timeframe, delays may occasionally occur.
Possible causes include:
- Severe weather
- Carrier disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Local delivery conditions
- Events outside our reasonable control
We appreciate your patience if such delays occur.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If incorrect shipping information has been supplied, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will make reasonable efforts to update the shipping details.
Once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.
Additional shipping, handling, storage, or redelivery costs may apply if an order must be resent because incorrect or incomplete shipping information was provided by the customer, where permitted by applicable law.
11. Lost or Missing Packages
If your package appears to be significantly delayed or missing, please contact our customer support team.
We will work with the relevant shipping carrier to investigate the shipment and provide updates where possible.
The outcome and duration of an investigation may depend on the carrier's procedures and the circumstances surrounding the shipment.
A package will not normally be considered lost while it remains within the carrier's stated delivery or investigation period.
12. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us investigate, please include:
- Order number: The order number associated with your purchase
- Description: A clear description of the damage or issue
- Photographs: Clear photographs of the product and packaging where possible
We will review the situation and work with you to provide an appropriate resolution.
Please retain the damaged product and its original packaging until our customer support team has provided further instructions.
13. Duties and Taxes
Orders are fulfilled and dispatched from our fulfilment location in Manchester, United Kingdom.
Any taxes, duties, fees, or other charges that may apply to an order will be handled in accordance with applicable law and the information shown during checkout.
Where additional charges are imposed directly by government authorities or another relevant body, responsibility for those charges will be determined in accordance with applicable law.
14. Returns and Return Address
Customers who wish to return an eligible item must first contact our customer support team and obtain return authorization and complete return instructions before sending the item.
Unless our customer support team provides different instructions in writing, approved returns should be sent to:
Maren Rowe Returns
Address: B104, Kaicheng High-tech Park, No. 11, Jiali Road, Dalang Subdistrict, Longhua District
City: Shenzhen City
Province: Guangdong Province
Postal Code: 518109
Country: China
Please do not send a return without first contacting our customer support team.
Return eligibility, return shipping costs, refund processing, and other return conditions are governed by our Refund Policy.
15. Refused, Unclaimed or Undeliverable Shipments
If a shipment cannot be delivered because of:
- An incorrect or incomplete address provided by the customer
- Failure to collect the package
- Failure to respond to the delivery carrier
- Refusal to accept delivery without a valid reason
The package may be returned to the sender, returned to a logistics facility, or held by the carrier.
Additional shipping, handling, storage, or redelivery charges may apply before an order can be resent, where permitted by applicable law.
A refused or unclaimed delivery does not automatically qualify for an immediate refund.
Any applicable refund will be assessed after the package has been returned, received, and processed.
16. Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our fulfilment procedures, dispatch location, shipping carriers, delivery destinations, processing times, transit times, delivery estimates, legal obligations, or customer service practices.
The version published on our website at the time of your purchase will generally apply to your order, except where a later change is required by applicable law.
Any updated version will be published on this page.
17. Contact Us
If you have any questions regarding processing, fulfilment, shipping, dispatch, tracking, or delivery, please contact us.
Trading Name: Maren Rowe
Operating Company: OB Solutions
Company Number: 93279965
Email: support@marenrowe.com
Phone Number: +44 7932 940099
Registered Business Address:
van Berckelhof 7
Delft
2625 NK
the Netherlands
Customer Return Address:
Address: B104, Kaicheng High-tech Park, No. 11, Jiali Road, Dalang Subdistrict, Longhua District
City: Shenzhen City
Province: Guangdong Province
Postal Code: 518109
Country: China
Customer Support Hours:
Monday to Friday: 9:00 AM–5:00 PM GMT
Saturday to Sunday: 11:00 AM–4:00 PM GMT
Average response time: Within 24 business hours.
Business Disclosure: Maren Rowe is operated by OB Solutions, a Dutch-registered company (Company Number: 93279965), van Berckelhof 7, Delft, 2625 NK, the Netherlands.