Terms of service

Welcome to Maren Rowe ("Store", "we", "our", or "us"). These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order through our website, you agree to these Terms.

Maren Rowe is operated by OB Solutions, a Dutch-registered company with Company Number 93279965.

If you do not agree with these Terms, please do not use our website.

1. Company Information

Trading Name: Maren Rowe
Operating Company: OB Solutions
Company Number: 93279965
Email: support@marenrowe.com
Phone Number: +44 7932 940099

Registered Business Address:
van Berckelhof 7
Delft
2625 NK
the Netherlands

Customer Return Address:
Maren Rowe Returns
Address: B104, Kaicheng High-tech Park, No. 11, Jiali Road, Dalang Subdistrict, Longhua District
City: Shenzhen City
Province: Guangdong Province
Postal Code: 518109
Country: China

Customer Support Hours:
Monday to Friday: 9:00 AM–5:00 PM GMT
Saturday to Sunday: 11:00 AM–4:00 PM GMT
Average response time: Within 24 business hours.

2. Eligibility

By using this website, you confirm that you are at least the age required to enter into legally binding agreements in your place of residence or that you have permission from a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms.

3. Products

We aim to describe and present our products as accurately as reasonably possible.

However:

Colours may vary depending on your screen, device settings, lighting conditions, or display configuration.
Product images are provided for illustrative purposes.
Slight variations in size, texture, colour, finish, or appearance may occur where reasonably expected.
Product measurements may be subject to minor reasonable variations.
Product availability is not guaranteed until your order has been accepted and processed.

We reserve the right to modify or discontinue products without prior notice, subject to any rights you may have under applicable law.

4. Pricing

All prices displayed on our website are shown in the applicable currency presented during browsing or checkout.

Prices, promotions, discounts, and product availability may change without prior notice.

The price charged will generally be the price displayed during checkout when your order is submitted, subject to correction of obvious errors.

If an obvious pricing, discount, product, or technical error occurs, we reserve the right to reject or cancel the affected order. If payment has already been received, an appropriate refund will be issued using the original payment method.

5. Orders

After placing an order, you will normally receive an order confirmation email.

This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted, processed, or dispatched.

We reserve the right, where reasonably necessary, to:

Decline or cancel an order.
Limit the quantities purchased by a customer or household.
Request additional payment, identity, address, or fraud-prevention verification.
Cancel orders affected by pricing, inventory, technical, payment, or product-information errors.
Refuse orders that we reasonably believe are fraudulent, unauthorized, intended for unlawful resale, or in breach of these Terms.

If we cancel an order after payment has been received, we will issue an appropriate refund using the original payment method.

6. Payment

Payment must be successfully completed and authorized before an order can be processed.

By placing an order, you confirm that:

You are authorized to use the selected payment method.
The billing and payment information you provide is complete and accurate.
You authorize the applicable payment provider to charge the total amount shown during checkout.

Payments are processed through secure third-party payment providers. We do not directly store complete payment card details on our servers.

Your payment provider may apply its own terms, security checks, currency conversion rates, or processing procedures.

7. Shipping and Dispatch

Orders are generally processed within 1–2 business days, Monday to Friday, after payment has been successfully received and verified.

Our daily order cut-off time is:

11:00 PM GMT

Orders placed before the cut-off time will begin processing on the same business day whenever possible.

Orders placed after the cut-off time will begin processing on the next business day.

Products purchased through Maren Rowe are processed and dispatched from our fulfilment location in the United Kingdom:

Fulfilment and Dispatch Address:
24 Hawthorn Close
Manchester
M20 4QL
United Kingdom

Our standard shipping times are:

Processing Time: 1–2 business days
Transit Time: 5–7 business days
Total Estimated Delivery Time: 6–9 business days

Processing and transit times are calculated using business days, Monday to Friday.

Delivery estimates may be affected by weekends, public holidays, severe weather, carrier disruptions, high shipping volumes, incorrect or incomplete shipping information, local delivery conditions, or circumstances outside our reasonable control.

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

Shipping Cost: We currently offer free standard shipping on orders delivered to the United Kingdom unless otherwise stated during checkout.

Tracking: Package tracking is available for shipped orders where supported by the applicable carrier.

Shipping Carrier: Final delivery for most orders within the United Kingdom may be completed by Royal Mail. Depending on operational requirements, destination, package size, carrier availability, or other logistics considerations, we may use another reliable carrier without prior notice.

Please review our Shipping Policy for complete information regarding processing, fulfilment, dispatch, transit times, delivery estimates, tracking, delays, and undeliverable shipments.

8. Returns and Refunds

Eligible returns may be requested within 30 days of receiving the order, subject to the eligibility requirements and procedures set out in our Refund Policy.

Customers must contact our customer support team and receive return authorization and complete return instructions before sending an item back.

Unless our customer support team provides different return instructions in writing, approved returns should be sent to:

Approved Physical Return Address:
Maren Rowe Returns
Address: B104, Kaicheng High-tech Park, No. 11, Jiali Road, Dalang Subdistrict, Longhua District
City: Shenzhen City
Province: Guangdong Province
Postal Code: 518109
Country: China

Please do not send returned products to our registered business address in the Netherlands unless our customer support team specifically instructs you to do so in writing.

Change-of-mind returns: Unless otherwise required by applicable law, customers are responsible for arranging and paying the cost of returning an item because of a change of mind, incorrect size selection, personal preference, or another reason that is not caused by an error on our part.

Damaged, defective, or incorrect items: If an item is damaged, defective, or different from the item ordered, customers must contact us before returning it. Where the issue is confirmed, we will provide an appropriate resolution and, where applicable, cover or reimburse reasonable return shipping costs.

Return-related costs: Unless otherwise required by applicable law or the return is caused by a confirmed error on our part, customers are responsible for applicable return postage, carrier charges, and other return-related costs.

Returns sent without authorization, to an incorrect address, or with postage, handling fees, or other charges payable upon delivery may be delayed or refused.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

Please review our Refund Policy for complete details regarding return eligibility, shipping responsibilities, inspections, exchanges, and refund processing.

9. Order Cancellation

Orders may generally be cancelled only before they enter processing.

Once an order has entered processing, been prepared for dispatch, or been shipped, cancellation may no longer be possible.

If cancellation is no longer available, you may still request a return after delivery in accordance with our Refund Policy.

10. Intellectual Property

All content made available through our website, including but not limited to:

Text
Graphics
Logos
Product images
Photography
Videos
Branding
Layouts
Designs
Icons
Software
Website code and functionality

is owned by, licensed to, or lawfully used by Maren Rowe, OB Solutions, or the applicable rights holder and may be protected by intellectual property laws.

You may not reproduce, copy, distribute, republish, upload, display, modify, create derivative works from, sell, license, or commercially exploit website content without prior written permission from the applicable rights holder.

You may use our website only for personal, lawful, and non-commercial shopping purposes unless we provide written authorization otherwise.

11. User Conduct

You agree not to:

Violate applicable laws or regulations.
Use the website for fraudulent, unlawful, abusive, or deceptive purposes.
Interfere with website security, operation, performance, or availability.
Upload or transmit viruses, harmful software, malicious code, or disruptive material.
Attempt to gain unauthorized access to the website, customer accounts, servers, systems, or data.
Use automated systems to scrape, copy, monitor, or extract website content without authorization.
Misuse promotions, discounts, returns, payment methods, or customer service procedures.
Impersonate another person or provide false, misleading, or unauthorized information.
Infringe the intellectual property, privacy, contractual, or other rights of another person.

We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.

12. Website Availability

We work to keep our website and services available but do not guarantee uninterrupted, secure, timely, or error-free access.

Maintenance, updates, technical failures, internet disruptions, security incidents, third-party service failures, or events outside our reasonable control may temporarily affect website availability or functionality.

We may modify, suspend, restrict, or discontinue any part of the website where reasonably necessary.

13. Third-Party Services and Links

Our website may rely on or contain links to third-party services, including payment providers, delivery carriers, social media platforms, applications, or external websites.

We do not control and are not responsible for the availability, security, terms, privacy practices, products, services, or content of independent third parties.

Your use of third-party services may be subject to separate terms and policies provided by those third parties.

14. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as available" and "as is" basis.

We do not guarantee that the website will always be available, completely accurate, secure, uninterrupted, or free from errors or harmful components.

Nothing in these Terms excludes, restricts, or limits any warranty, guarantee, remedy, or consumer right that cannot legally be excluded, restricted, or limited under applicable law.

Customers may have additional mandatory rights depending on their country or region of residence.

15. Limitation of Liability

To the extent permitted by applicable law, Maren Rowe and OB Solutions will not be responsible for indirect, incidental, special, exemplary, or consequential losses arising from the use of, or inability to use, our website, products, or services.

We are not responsible for losses caused by events outside our reasonable control, including carrier disruptions, internet failures, payment-provider interruptions, or incorrect information supplied by a customer.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, or reasonable expenses arising directly from your unlawful use of the website, your material breach of these Terms, or your infringement of another person's rights.

This section does not limit any mandatory consumer rights or impose liability where doing so would be prohibited by applicable law.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, disclose, store, transfer, and protect personal information.

By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our operations, website, products, services, fulfilment procedures, policies, legal obligations, or business practices.

Any updated version will become effective when published on our website unless another effective date is stated.

The version published at the time of your purchase will generally apply to that order, except where a later change is required by applicable law.

Your continued use of the website after revised Terms have been published means that the revised Terms will apply to your future use of the website.

19. Governing Law and Consumer Rights

These Terms relate to a business operated by OB Solutions, a Dutch-registered company.

To the extent permitted by applicable law, these Terms will be interpreted in accordance with the laws applicable to our business operations.

However, if you are a consumer, you may also benefit from mandatory consumer protection rights under the laws of your country or region of residence.

Nothing in these Terms is intended to remove, restrict, or waive rights that cannot lawfully be excluded.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where permitted, and the remaining provisions will continue in effect.

21. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision at a later time.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies referenced during checkout, form the agreement governing your use of our website and purchases made through it.

23. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Trading Name: Maren Rowe
Operating Company: OB Solutions
Company Number: 93279965
Website: marenrowe.com
Email: support@marenrowe.com
Phone Number: +44 7932 940099

Registered Business Address:
van Berckelhof 7
Delft
2625 NK
the Netherlands

Please contact our customer support team and obtain authorization and complete instructions before returning an item.

Customer Support Hours:
Monday to Friday: 9:00 AM–5:00 PM GMT
Saturday to Sunday: 11:00 AM–4:00 PM GMT
Average response time: Within 24 business hours.

Business Disclosure: Maren Rowe is operated by OB Solutions, a Dutch-registered company (Company Number: 93279965), van Berckelhof 7, Delft, 2625 NK, the Netherlands.